The owner of the rental car was very friendly, helpful and patient, not only when picking up and returning, but if there were any questions, they were so kind to help you as best they could. They shared all the information in advance and what could have been a good favor on your part from takecars was to arrange the contract in advance, especially in case all the insurance and everything else was paid in advance. The car was very reliable and did what was expected, giving us a safe and beautiful trip around Albania.