Hello, Vitaly, you had rented (rent number 1115) the car from 24. January 2020, in Karlovy Vary. Your rating is in September 2020. On January 24, 2020, was muddy and wet weather. We delivery the car for you from Prague. to Karlovy Vary airport. As you remember the airport is located at least 10 km from Karlovy Vary - the nearest washing machine from the airport. The car was cleaned in Karlovy Vary, but it got little dirty outside on the way to the airport. Inside was cleaned, only some shoeprints from the driver on the floor of driver place. We check the pictures, and we can send them to you. I did not remember that I would say that you should clean the car yourself. You probably mistaken us for another rental company. That explaining your rating is in September 2020, so 7 months later from the date you had rented a car from us. Thank you for your understanding and we look forward to further cooperation. Vadim Zorin